Customer Solutions Engineer
Join our small team that makes world class Audio/Video hardware and software for the Business Jet industry. We are looking for a skilled and customer-focused Solutions Engineer to join our team.
As a Customer Solutions Engineer, you will provide frontline technical support and troubleshooting, engage with customers to understand their needs and provide solutions, and represent Innovative Advantage at tradeshows and industry events. You will work closely with product development, sales, and support teams to ensure the successful implementation and optimization of our products or services.
This position is preferred to be performed onsite in Kirkland, WA with the flexibility to work a 4x10 or 5x8 schedule.
What you will do:
- Technical Support and Troubleshooting:
- Provide technical support and troubleshooting for customers in a timely and efficient manner.
- Perform software updates and diagnostics analysis.
- Resolve customer issues quickly and escalate complex problems to senior engineers or developers as necessary.
- Conduct root cause analysis for recurring technical problems and work with teams to implement long-term solutions.
- Solution Design and Configuration:
- Work with the engineering and product teams to design systems and create block diagrams based on customer requirements for standard products.
- Create AVDS system configuration files based on customer wiring/block diagrams.
- Setup bench or SIL systems needed to recreate customer issues or configurations or tradeshow/customer demo setups.
- Setup and test proof of concept ideas for new products, system applications.
- Develop technical documentation, including system architecture diagrams, solution proposals, and implementation plans.
- Share customer insights with internal teams to improve product design and end-user experience.
- Customer Engagement:
- Communicate with customers to understand their technical requirements and business challenges.
- Assist customers in designing and implementing customized solutions that meet their specific needs.
- Create quotes/proposals based on customer input.
- Provide pre-sales technical support, including demonstrations, technical presentations, and product configurations.
- Create and distribute marketing materials and communications for customers and industry related events.
- Network and build relationships with target customers and related industry professionals.
- Stay current with industry trends, partners and competitors.
Required Qualifications:
- Educational Background: BS in a related Engineering discipline.
- Experience: 5 to 8 years of Systems Engineering experience in an aerospace-related field, with a strong focus on customer engagement.
- Ability to Travel: Up to 20% of time spent traveling to customer sites and industry events as needed.
- Communication Skills: Must have excellent written and verbal communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders.
- Technical Background: Experience with audio/video distribution technologies, cabin control systems, and networking systems.
- Technical Skills: Familiarity with Python, XML, databases, networking, and error log analysis.
- US Citizenship.
Benefits:
- Medical, Delta, and Vision Benefits first of the month following start date
- Employer contribution to Lifestyle Spending Account
- 401k participation plus 3% employer contribution and 50% employer match for an additional 6% contributed
- 12 paid holidays
- 3 weeks PTO accrual
Compensation:
- Customer Solutions Engineer: $140,000 to $170,000 per year
- Salary may be adjusted based on experience and geographic location outside of Kirkland, WA
A bit about us:
With our products aimed at the highest end consumer, we are always working to bring the latest entertainment technologies to business jets. Innovative Advantage offers a great work environment. As a small company we strive to get the job done while enjoying our work. If you have the skills and desire to step up to the next challenge, send me an email detailing your experience and why you are the person we need.